Berwick Animal Clinic COVID-19 Updated Policies

Updated April 1, 2020 - With ongoing concerns related to the continued health of our clients and of our staff, Berwick Animal Clinic have altered our hours for the month of April. On weekdays, we will be closing at 6 p.m. every day. We have also made the difficult decision to be closed on Saturdays for the month of April.

Any further changes to our hours will be posted on our Google Business page, on our Instagram account, on our Facebook page, and emailed.

We appreciate the support of our clients as we make it through these difficult times together.

I hope everyone and their family and friends are safe and healthy. Currently, the staff at the Berwick Animal Clinic are healthy. Obviously, I want everyone to remain so. Therefore, we are updating our policy to help protect clients, staff members, and our patients to minimize the spread of the COVID-19 virus.

As of March 23, 2020, the following policies will be adhered to:

· No personnel will be allowed in the building except for essential staff members of the Berwick Animal Clinic. Please call us when you get into the parking lot, and one of our team members will greet you at your car. We will then begin the process of taking care of your pet and obtain all essential information at this time.

· A staff member will escort your pet into our building where we will take care of them. We are committed to have an open communication of their treatment options. This will be done at your car, or we will call you.

· If your pet is extremely stressed, aggressive, or dealing with an end of life decision, we will escort you and your pet directly into an exam room. Please adhere to the 6 foot social distancing rule.

· We will handle all transactions from your car and get your pet back to you as soon as possible.

We understand that other problems may arise with this protocol. We will strive to be flexible when necessary. Again, our major concern is the safety of you, your pet’s, and our staff member’s health.

I want to personally thank everyone for their understanding during these strange times. I know we will get through it together. Please feel free to contact me with any questions or concerns.

Thank you for your cooperation,

Joe Bando, DVM