Berwick Animal Clinic COVID-19 Updated Policies
Updated July 21, 2021 - We are happy to announce that, starting on Monday July 26th, we will be beginning a phased reopening of our clinic. We'll be taking "puppy steps" as we proceed, and we'll need your continued cooperation as we get through this together.
For the first phase, we will be allowing a limited number of clients into the clinic. At this time, we need to balance our desire to welcome you back against the safety of you, your pets, and our staff. If you prefer to continue with curbside service for your pet's appointment with a doctor instead of coming into the clinic, please let us know - this decision can be made when you schedule the appointment, when you get a call confirming your appointment, or even when you arrive at the clinic.
While we understand that the CDC has updated guidelines for fully vaccinated individuals, we will require any client who comes into the clinic to wear a mask. If you would prefer not to wear a mask, we can still provide curbside service for your appointment. Our team will also continue to be masked for our interactions with you.
For all appointments, we will continue to have you call our reception desk when you get to our parking lot. If you're here for surgeries, technician appointments, picking up or dropping off your pet, or picking up foods and/or medications, we'll be continuing to provide curbside service.
If your pet is here for an appointment with one of our doctors, we are allowing no more than two clients to accompany them inside for that appointment. The only exception will be for euthanasia, when additional family members can be present. Once you've called in, one of our technicians will either come to your car to bring you and your pet in, or if there will be a slight delay, they will call to let you know. At this time, no clients will be allowed in the building if not accompanied by a team member.
If you are scheduled as a "work in" appointment due to an emergency, we may need to bring your pet into the clinic for examination before we are able to bring you into the building.
This is the first step in our plan - we will be monitoring and evaluating our process on a regular basis. Thank you for your cooperation during the previous year, and as we try to move back towards "the way it used to be". We truly could not have gotten to where we are now without your support!
Updated May 17, 2021 - Our team at the Berwick Animal Clinic was glad to hear Governor Dewine's speech on Wednesday evening. It’s nice to see a light at the end of the tunnel! In Ohio, the amount of people being vaccinated are increasing, and the amount of new Covid cases are decreasing. On June 2nd, all pandemic health orders will be lifted, except for nursing homes and assisted living facilities. Private businesses will still be free to set their own health safety guidelines.
What does this mean for us at the Berwick Animal Clinic? Well, it means we are getting closer to once again seeing your smiling faces in our clinic. In fact, for some of you, it will be the first time you see the inside of our clinic! However, we are just not there yet. For now, we will continue to operate as we have been – providing a curbside service that safeguards both you, your pet, and our staff. This continues to be our top priority.
With that being said, our team is in active discussion as to what and when this gradual reopening will entail. We will be following the numbers of positive cases once the health orders are lifted, decide a reasonable timeline for when we will be changing our curbside policy, and the steps we will be taking in this process. This will take some time, and as always we appreciate your patience and understanding in helping us keep you, your pets, and our staff safe as we move toward a brighter future.
As we make decisions, we will update you through our social media pages. If you have any questions or concerns please reach out to Mike (our practice manager) or Dr. Bando (the practice owner).
Updated April 1, 2020 - With ongoing concerns related to the continued health of our clients and of our staff, Berwick Animal Clinic have altered our hours for the month of April. On weekdays, we will be closing at 6 p.m. every day. We have also made the difficult decision to be closed on Saturdays for the month of April.
Any further changes to our hours will be posted on our Google Business page, on our Instagram account, on our Facebook page, and emailed.
We appreciate the support of our clients as we make it through these difficult times together.
I hope everyone and their family and friends are safe and healthy. Currently, the staff at the Berwick Animal Clinic are healthy. Obviously, I want everyone to remain so. Therefore, we are updating our policy to help protect clients, staff members, and our patients to minimize the spread of the COVID-19 virus.
As of March 23, 2020, the following policies will be adhered to:
· No personnel will be allowed in the building except for essential staff members of the Berwick Animal Clinic. Please call us when you get into the parking lot, and one of our team members will greet you at your car. We will then begin the process of taking care of your pet and obtain all essential information at this time.
· A staff member will escort your pet into our building where we will take care of them. We are committed to have an open communication of their treatment options. This will be done at your car, or we will call you.
· If your pet is extremely stressed, aggressive, or dealing with an end of life decision, we will escort you and your pet directly into an exam room. Please adhere to the 6 foot social distancing rule.
· We will handle all transactions from your car and get your pet back to you as soon as possible.
We understand that other problems may arise with this protocol. We will strive to be flexible when necessary. Again, our major concern is the safety of you, your pet’s, and our staff member’s health.
I want to personally thank everyone for their understanding during these strange times. I know we will get through it together. Please feel free to contact me with any questions or concerns.
Thank you for your cooperation,
Joe Bando, DVM