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COVID-19 Policy and Procedures for the Berwick Animal Clinic

COVID-19 Policy and Procedures for the Berwick Animal Clinic

COVID-19 Policy and Procedures for the Berwick Animal Clinic



Berwick Animal Clinic COVID-19 Updated Policies

Updated April 1, 2020 - With ongoing concerns related to the continued health of our clients and of our staff, Berwick Animal Clinic have altered our hours for the month of April. On weekdays, we will be closing at 6 p.m. every day. We have also made the difficult decision to be closed on Saturdays for the month of April.

Any further changes to our hours will be posted on our Google Business page, on our Instagram account, on our Facebook page, and emailed.

We appreciate the support of our clients as we make it through these difficult times together.

I hope everyone and their family and friends are safe and healthy. Currently, the staff at the Berwick Animal Clinic are healthy. Obviously, I want everyone to remain so. Therefore, we are updating our policy to help protect clients, staff members, and our patients to minimize the spread of the COVID-19 virus.

As of March 23, 2020, the following policies will be adhered to:

· No personnel will be allowed in the building except for essential staff members of the Berwick Animal Clinic. Please call us when you get into the parking lot, and one of our team members will greet you at your car. We will then begin the process of taking care of your pet and obtain all essential information at this time.

· A staff member will escort your pet into our building where we will take care of them. We are committed to have an open communication of their treatment options. This will be done at your car, or we will call you.

· If your pet is extremely stressed, aggressive, or dealing with an end of life decision, we will escort you and your pet directly into an exam room. Please adhere to the 6 foot social distancing rule.

· We will handle all transactions from your car and get your pet back to you as soon as possible.

We understand that other problems may arise with this protocol. We will strive to be flexible when necessary. Again, our major concern is the safety of you, your pet’s, and our staff member’s health.

I want to personally thank everyone for their understanding during these strange times. I know we will get through it together. Please feel free to contact me with any questions or concerns.

Thank you for your cooperation,

Joe Bando, DVM

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CONTACT INFORMATION

Address: 3272 Refugee Road
Columbus, OH 43232

Phone: 614-236-8549
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OFFICE HOURS

Monday: 8:00am - 7:00pm
Tuesday: 8:00am - 7:00pm
Wednesday: 8:00am - 7:00pm
Thursday: 8:00am - 7:00pm
Friday: 8:00am - 6:00pm
Saturday: 8:00am - 12:00pm
Sunday: Closed

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Dental Care

We offer both preventative care services (much like your visits to the dentist), along with dental x-rays and tooth extractions. Good oral hygiene is the best thing that you can do to ensure a longer life, with less health concerns, for your pet. Call us to schedule a dental exam or service.

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Pharmacy

Our fully stocked pharmacy can fulfill your companion’s medication needs, for both short term medical care and chronic conditions.

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Hospice & Euthanasia

We can assist with questions and concerns regarding your loved one’s quality of life, in addition to providing respectful, compassionate hospice or euthanasia services. Call us to find out how we can help.

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Laboratory

Laboratory services are a vital part of the diagnostic process when it comes to veterinarian care. This is because in many cases it is not possible to be able to give a firm diagnosis without undertaking additional tests to confirm the root of the problem. If you have any questions or concerns your vet will be happy to speak to you.

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Parasite Prevention

We offer a variety of products for year-round parasite prevention – call us to find the best solution for your pet.

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Radiology

Our digital radiology machine offers state of the art services for your pet. Whether it’s OFA certification, skeletal concerns, or other internal diagnostic requirements, our highly trained team can help.

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Surgery

It may be very upsetting for owners when your pet has to undergo surgery. There can be a number of reasons that it may be necessary for them to undergo an operation, but any good veterinarian would not insist on surgery without adequate cause.

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Wellness Exams

Do you have a new dog or cat in the house, or has it been a while since your furry friend has seen a Veterinarian? We’ll be happy to conduct a thorough examination to ensure that they are enjoying good health. Call us to schedule an appointment.

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Bathing

We offer drop-off bathing services for your dog from Monday through Friday. Call us to schedule a visit!

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Boarding

If you’re traveling for business or pleasure, and can’t take your pet with you, let us help! Call us to discuss how we can assist in ensuring your dog or cat (or both!) is safe, healthy, and happy while you’re gone.

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Hospitalization

If your loved ones need specialized care, our team will provide compassionate, professional care while they are hospitalized with us.

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Microchipping

This is the most effective way to assist in having your companion returned if they go missing. The microchip (about the size of a grain of rice) is placed under the skin between the shoulder blades. When scanned, it provides information that assists in reuniting you with your furry friend!

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Pain Management

Quality medical care begins with recognizing and controlling pain in your companion – whether through routine procedures/treatments or chronic conditions, our team can provide safe, effective pain management.

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Puppy & Kitten Care

Congratulations on the newest member of your household - we can’t wait to meet them! Call us today to schedule an initial visit – our team will conduct a thorough physical exam, in addition to discussing nutrition, training, and medical care. We’ll be more than happy to answer any other questions you may have, as well

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Senior Care

Much like us as we advance to our “senior years”, our furry friends have differing needs than when they were younger. Call us today to schedule a wellness visit, so we can conduct a thorough exam and discuss the best regimen of diet and care for your older companion.

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Vaccinations

Keeping your companion healthy is our primary concern – allow us to help ensure that they’re receiving the appropriate vaccinations for their life stage. Call us today for an appointment!

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